State Farm® Insurance Agent Renato Delgadillo

"I came in for a home quote and Vanessa was super knowledgeable and helpful! She was very patient with me and explained everything with great detail. Glad to be a state farm customer with this office. Good job ladies!"

"I was buying a condo and needed to urgently get a new policy over to my lender in order to close in time. Anais worked very quickly directly with my lender to ensure my purchase had no issues. She had great communication and went out of her way to make sure I had everything I needed. Would absolutely recommend Anais!"

"Very helpful people!"

"I love coming here because they are super helpful and extremely professional."

"Came into this location looking for a new insurance policy. I was greeted politely and only waited a few moments before Anais was able to assist me. The two young ladies were very informative, friendly, and willing to answer all of my questions. Thanks to their excellent service, I was able to leave with a new policy at a lower rate than my previous insurer. I’m looking forward to working with this Blue Island location since it’s so close to home."

"I really appreciate this office. Vanessa customer service was amazing. She answered all of my questions , and was very patient with me the entire time."

"I had the pleasure of speaking with Vanessa Barrientos, and she was incredibly helpful throughout the entire process. She took the time to answer all of my questions thoroughly and provided personalized explanations based on my specific needs. Vanessa clearly broke down how each coverage works and explained the benefits of each option in a way that was easy to understand. Her professionalism, knowledge, and excellent customer service made the experience outstanding. I highly recommend her and this office to anyone looking for knowledgeable guidance and exceptional service."

"Vanessa has great customer service skills She knows just how to take care of the customer. I really did appreciate her answering questions that I had, doing it all with a smile. She Took the necessary time to make sure that all my question were answer I wish every Company you walked in Weather it’s insurance or fast food? had a Vanessa, if you have any policy needs go see Vanessa, she’s definitely a professional all the while doing it with a smile😀 you will be happy you did"

"Just completed my first year at this office for my business insurance! Vanessa Barrientos has provided exceptional service from day one. Super friendly, professional, and incredibly helpful. Her response time is fantastic, and I simply can’t recommend her enough.

Thank you Vanessa from State Farm!"

"Vanessa Barrientos customer service was great.
Thank you so much"

"Vanessa Barrientos , had excellent customer service, very nice & respectful !"

"Very friendly! Customer service was great!"

"Best service !"

"UPDATE IN RESPONSE TO OWNER:
While I appreciate you pulling the premium history, the reality of what I am being billed does not match the picture being painted here. My issue is with the bottom-line cost and the breakdown in clear communication regarding those changes.

Furthermore, it is deeply concerning and highly unprofessional that you chose to publicly broadcast my family's personal insurance details—including specific policy dates, billing history, and family members' private office visits—on a public platform. Airing a client's confidential account information to deflect criticism is a blatant disregard for client privacy. My review stands as an honest reflection of my experience, and unfortunately, this defensive response only reinforces it.

I am incredibly frustrated with the blatant unprofessionalism, rudeness, and entitlement displayed by the office staff at this location. Every interaction feels like a battle.

First, the customer service is borderline predatory. Whenever I decline an extra service, the staff tries to force it upon me, and the moment I stand firm on my decision, they become incredibly nasty and passive-aggressive.

Second, they are completely dishonest about pricing. I was promised my rates would stabilize once I reached a certain age. I am now well past that age, yet my rates continue to constantly change. On top of that, they bundled our family's car policies against our explicit wishes, and we have yet to see any sign of the "discount" we were supposedly promised. When we tried to adjust the billing frequency for one of those vehicles, the office staff was completely unhelpful.

Finally, our actual agent is a ghost. Whenever we ask to speak with him because we are fed up with the ignorant, uninformed customer service from the ladies in office, we are constantly given excuses that he is "not in the office" or "out of the country." What is the point of paying for an agent if he is never accessible to his clients?

Save yourself the headache and take your business elsewhere. This office is dishonest, uninformed, and treats loyal customers with utter disrespect. On top of rudely telling customers that “you just want everything paid by insurance,” obviously I’m paying for insurance for some reason I’m not just paying it because I like to just put money into something where I’m not gonna see it ever again. After the damages that my property received, I would like to use my insurance as how it’s supposed to be used."

"Great service!"

"Thank you Anais for your professionalism & help"

"Excellent customer service! Anais was super helpful and very responsive!"

"lady that attended us was very helpful and told us all the information we needed to know!"

"Horrible experience with sales representative, no costumer service experience, VERY RUDE, speaks in a way that makes my mom and I feel ignorant. And tells us that WE NEED to ask for the services when they need to be provided. Will not recommend this office or service to anyone."

"Vanessa and Anais were super helpful in helping me start insurance on my auto and renters. Very knowledgeable and sweet!"

"I was having multiple issues with a few of my policies made an appointment with Anais and her and Vanessa were quick to resolve my issue. You called the corporate office and within 10-15 minutes was in and out Of their office. Thanks blue island office."

"Gracias Anais por tu ayuda. Siempre muy amable"

"Ana is Gonzalez was amazing super informative about the policy and saved me a great deal I trust appreciate her having my best interested."

"Mi hermano empezó seguro con Anaís y me recomendó pasar para preguntar si me podrían ayudar con un precio para mi casa y autos. Vanessa me ayudó y me ahorró mucho con mi casa y auto. Bien profesional y atenta. Gracias !"

"Yanira is a 10/10 super helpful"